Terms and Conditions

Gem Bells Introduction

This website is owned and operated by GemBells having the Flagship Store at 4/3459, Asma Residency, Mezzanine Floor, Noorpura, Zampa Bazar, Surat (395003), Gujarat, India. In using the website’s services, you are deemed to have accepted the Terms and Conditions listed below. They can further be revised from time to time. There are certain Terms and Conditions mentioned below for you to understand and follow till the time you are accessing the website. The brand acquires the right to change these terms & conditions from time to time without any prior notice to intimation and the customers are further requested to have a look at regular intervals. All rights, including copyright, related to the website and brand are owned by Gem Bells itself. Without the permission, no one is entitled to copy the matter of the website or use it for their personal reasons. In case of any doubts and queries regarding the terms & conditions, comments or complaints about our website, please email us at info@thegembells.com or call us on +91 95128-55111

Eligibility Criteria

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 are not eligible to use the Website. People below 18 years are prohibited to make any use/purchase/contact from/with this website.
Those who choose to access this website across India are responsible for compliance with local laws. We will deliver the products only within India..There might be a scenario where the state might require a special documentation to carry sales without dual taxation as the product is being sold from one state to another. In such case we might receive an order from the concerned state or let’s say from the state where the product is to be delivered. Under such circumstances we retain the right to accept or reject the order.

Pricing and Payment Terms

Prices throughout the website are quoted in Indian Rupees (INR), and payment can only be accepted in mentioned currency. The Prices mentioned comprise of GST. In India, GemBells  serves free shipping to Metro, Tier 1 & Tier 2 cities. Incase of Tier 3 cities, If there is no courier service available in your area, the customer has to bear the shipping cost. We do apologize for the inconvenience caused.
The content and prices displayed on the website have been completely looked after by the concerned team at Gem Bells. Regarding the payment of the product, following the confirmation of the order, your mentioned account will be debited at the same day.
All the information about the products and the brand displayed on www.thegembells.com constitute an invitation to offer. Your order of purchase will constitute your offer that is subjected to the terms and conditions as mentioned. We can undertake the decision to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.

Your Obligations

To avail the benefits and services of Gem Bells, you will have to provide true, current, and complete information about yourself as prompted by Gem Bells’ registration form.
It is a mandatory effort of the customers to provide the brand with their complete and true information in order to maintain and promptly update the Registration Data. If you provide any information that is untrue, inaccurate, incomplete, or not current, or if Gem Bells has reasonable grounds to suspect such information for not being in accordance with this User Agreement, then in such cases, we have the right to suspend or terminate your membership with us and refuse to provide you with any access to the Website. In case of any event that leads to non-delivery due to your negligence (i.e. wrong name or address or any other wrong information), the extra cost incurred by Gem Bells for redelivery shall be claimed from you and you shall further pay such cost. The address mentioned for the product delivery should be correct and current in all respects. Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to follow the terms and conditions included in the item’s description.


Gem Bells reserves the right, at our sole discretion, to limit the quantity / value of the items purchased by you and such restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer to whom should such limits be applied. Gem Bells reserves the right, at their sole discretion, to prohibit sales to any one as it may deem fit.


Accessing the website for a longer time or from an unauthorized account can question site’s security. No one is further permitted to alter or misuse the content of the website. Anyone who attempts to hinder the site’s service and security through the means of virus won’t be allowed to avail any of the benefits. Sending unsolicited email or “overloading”, “flooding,” “spamming,” “crashing,” such activities are the external viruses that will disrupt the security of the site. Forging any TCP/IP header or any personal information of the site into any network or newsgroup will be a question under civil or criminal liability. Charu Jewels will further investigate such violations and stay in continuous loop with the concerned authorities to identify the guilty.You cannot use any kind of device to disturb the ongoing activities of the site. You can further not attempt to use any kind of device, mechanism, software or web browser that will question website’s security. If any such activity will be tracked, the concerned person will be questioned about it.

Order Cancellation

Gem Bells beholds the right to cancel certain orders due to some unavoidable circumstances. Limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department are certain issues that withdraw us from processing your order further. Before accepting any order, we may also require some additional information for verification/s. You will be kept in loop with Gem Bells and the action taken in relation to the mentioned situations.

Privacy Policy

Privacy ensures trust hence your personal details registered with us won’t go for a toss. Your privacy is equally important to us.

Fraudulent Transactions

Any fraudulent use of the Site and other unlawful act that breach these Terms & Conditions will not be accepted. And this entitles us to take legal action against that person. Under such circumstances, Gem Bells is also entitled to avail the product cost, collection charge, and lawyer’s fee from the concerned person.

External Material

Any activity by you that damages or interrupts website’s provision, will not be appreciated. You are not authorized to alter the website’s authenticity with unwanted viruses. We cannot assure you whether the website is free from computer viruses or not, hence we request you to ensure your own precautions in this matter. We will always ensure your connectivity with us through the website. However, this at times will not be possible because of various unavoidable reasons, and we are not liable if the website is unavailable.


With the concept of “online shopping/order,” we are not entitled to any damage or loss incurred by someone else or some other reasons. As required by law, the matter comes to our concern even if we could have foreseen the loss or the possibility of it was brought to our attention.


We acquire the authority to change the Site Disclaimer at regular intervals or as required. You will be further notified with the change by observing the new site disclaimer on the website. In case you aren’t governed by the changes, you can willingly switch to the option of not using the website and its services.

Copyright & Trademark

All the intellectual property rights in relation to entire matter of the website have been reserved by www.thegembells.com. No one is authorized to use the brand identity of Gem Bells even if they can access the Website.
The Contents on the website are intended solely for personal, non-commercial use. The content comprises of all the materials such as, images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and other written material. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website or any related software. All software used on this Website are the property of www.thegembells.com or its suppliers and they are protected by Indian and international copyright laws.

Termination & Cancellation

This User Agreement will be in effect until terminated either by you or www.thegembells.com. In case you are willing to terminate the Agreement, you will have to send us in writing through Indian Postal System. The writing should mention about your consent to discontinue any further use of the website and other concerned services. In case of any emergency or unfavorable situation, the website may terminate this User Agreement and may do so immediately without notice, prohibiting access to the Website as well. Without any liability to www.thegembells.com, the termination can be acted upon. All the content copied or downloaded shouldn’t be in your records upon any termination of the User Agreement by either you or www.thegembells.com. Any such termination of this User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability against you that may have arisen under the User Agreement.

Terms and Conditions Modification

Without any prior notification to you www.thegembells.com reserves the right to modify the terms and conditions of this User Agreement at any time. Once the changes are done, we will inform you via e-mail, registered by you with www.thegembells.com. Following the notification mail, you can easily access the latest version of the agreement. In case you want to address anything regarding the same, it is advisable for you to review it at www.thegembells.com. You can also discontinue our services if you do not find the agreement feasible. However, if you continue to use the service, you shall be deemed to have agreed and accepted the modified terms and conditions and abide by the User Agreement..